Terms & Conditions

1. About RoadWatch

Nagpur RoadWatch is an independent civic-tech initiative designed to collect, organize, and visualize publicly submitted observations about road and traffic-related issues across Nagpur. The platform enables citizens to report visible everyday infrastructure concerns such as potholes, traffic signal malfunctions, improper parking, road obstructions, littering, and dangerous driving.

2. Not an Official Government Service

Nagpur RoadWatch is NOT operated, owned, maintained, endorsed, or officially affiliated with any of the following entities:

• Nagpur Municipal Corporation (NMC)
• Nagpur Traffic Police
• Government of Maharashtra
• Government of India
• Any other municipal or state government authority

Submitting an observation on RoadWatch does not constitute a formal complaint to any government department.

3. What Users Can Submit

When reporting an issue, users may voluntarily submit relevant evidence and information, including:

• Photos or video files depicting the observed issue
• Supported external links (Instagram, Facebook, X/Twitter, Reddit, LinkedIn, Google Drive)
• Vehicle number (where relevant to a traffic violation or parking issue)
• Geographic location (map point, landmark, and address details in Nagpur)
• Date and time of observation
• Text description and category of the problem

4. Responsible Reporting

Users agree to use RoadWatch responsibly and in good faith. You must:

• Submit information and media honestly to the best of your knowledge
• Avoid submitting intentionally false, deceptive, or misleading reports
• Avoid harassment, threats, defamation, or personal attacks
• Avoid uploading unrelated private information or sensitive personal details
• Avoid confronting individuals, drivers, or commuters while recording evidence
• Obey all traffic laws, public safety guidelines, and local regulations at all times

5. Safety Directives

6. Public Visibility & Privacy Protections

Information submitted via the report wizard may be publicly displayed on the RoadWatch map and recent reports feed. This public view includes category, public location details, timestamp, description, evidence media or external link, and moderation status.

To protect individual privacy, RoadWatch applies built-in privacy safeguards, such as automatically masking vehicle numbers on public views (e.g., displaying MH31XX1234 instead of full registration numbers).

7. Moderation & Editorial Rights

RoadWatch administrators retain full discretion to review, moderate, edit, re-categorize, reject, or remove submitted reports at any time. Submitting a report does not guarantee publication or permanent retention on the platform. Reports violating community standards or legal terms will be removed promptly.

8. External Links & Third-Party Content

Users may provide evidence links hosted on supported external platforms (Instagram, Facebook, X/Twitter, Reddit, LinkedIn, and Google Drive). RoadWatch stores the submitted link reference and does not host or assume control over third-party content. Opening external links takes users to third-party services governed by their respective terms of service.

9. Intellectual Property & License

Users must only submit content they hold rights to share or are legally permitted to submit. Users retain their underlying copyright in submitted media. However, by submitting content to RoadWatch, users grant RoadWatch a non-exclusive, worldwide, royalty-free, perpetual license to store, process, resize, display, and distribute the content solely for operating, moderating, and presenting the civic-tech platform.

10. Accuracy & Verification Disclaimer

RoadWatch does not guarantee that every submitted report is accurate, complete, current, or independently verified. A status of "REPORTED" indicates an unverified submission by a citizen. Where administrative verification has occurred, reports may display a status of "VERIFIED" or Check Kiya Gaya.

11. No Guarantee of Government Action

Submitting a report to RoadWatch does not constitute filing an official complaint with NMC, Nagpur Traffic Police, or any government authority.

RoadWatch cannot guarantee that any government body, municipal department, or law enforcement agency will inspect, acknowledge, or act upon any report published on this platform.

12. Platform Availability

The service is provided on an "AS IS" and "AS AVAILABLE" basis. RoadWatch may experience scheduled maintenance, technical failure, downtime, server errors, or data loss. RoadWatch does not guarantee uninterrupted or error-free platform operation.

13. Prohibited Uses

Users must not use Nagpur RoadWatch for any unlawful, fraudulent, or malicious activities, including:

• Harassment, threats, stalking, or targeted intimidation
• Posting defamatory, hateful, obscene, or abusive content
• Commercial spam, advertising, or unauthorized solicitation
• Uploading viruses, malware, or malicious file payloads
• Deliberately submitting fabricated evidence or false accusations

14. Changes to Terms

RoadWatch reserves the right to modify or replace these terms as the project evolves. The latest version will always be available at /terms with the updated date clearly indicated.

15. Contact & Communications

RoadWatch is currently operating as a community civic-tech prototype. Formal public inquiry channels will be established and published on this page prior to broader public deployment.